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0535-7292987

Shandong Hongda Heavy Industry Machinery Manufacturing Co., Ltd.

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Shandong Hongda Heavy Industry Machinery Manufacturing Co., Ltd.

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Shandong Hongda Heavy Industry Machinery Manufacturing Co., Ltd. All rights reserved. 鲁 ICP 备 13028481 号 -1 Website construction: China Enterprise Power Yantai

Shandong Hongda Heavy Industry Machinery Manufacturing Co., Ltd.

Address: No. 26 Longmen East Road, Laiyang City, Shandong Province

Phone: 0535-7292987 / 13605452100/15244585555

Fax: 0535-7990715

E-mail: 969977245@qq.com

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After sales service

After sales service

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Based on the principle of serving customers around the market.

Shandong Hongda Construction Engineering Group Co., Ltd. has 96 sales service stations across the country. The network covers 23 provinces and autonomous regions. At the same time, there are branches in Urumqi, Xinjiang. All sales and service stations are equipped with all conventional accessories for all products of the company. The after-sales service department has 360 professional installation, commissioning and maintenance personnel. Provide customers with comprehensive, timely and fast services 24 hours.

1. Pre-sale service:

1) Understand customer needs and help customers choose the most reasonable product.

2) Provide customers with technical services prior to the installation of the equipment.

3) Provide customers with pre-plant training for equipment operation, repair and maintenance.

2. Sale service:

1) According to the contract requirements, follow up, production and delivery to ensure that the equipment reaches the customer's designated location safely and completely.

2) Provide various technical parameters required for the early installation of the equipment.

3. After-sales service:

1) Equipment installation, commissioning and maintenance according to the time agreed by the contract customer

2) Provide on-site training according to customer needs.

3) Receiving and handling customer complaints about product quality and service quality, and arriving at the scene to resolve the problem as soon as possible.

4) Establish equipment user files. All installation, commissioning, and maintenance records of each device are archived and permanently stored. Ensure that each product of each customer has the traceability of service and provide technical support to customers for each equipment maintenance.

5) Unscheduled customer visits to collect customer opinions and suggestions on products and services and improve them in a timely manner.

6) All service stations are uniformly deployed by after-sales service stations to ensure the timeliness and effectiveness of services.